Customer Service Management
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
Degree Statistics
This program is offered at 25 institutions across the United States, with a total of 1086 degrees awarded annually.
Certificates Below Bachelor's
249
certificates awarded
Associate Degrees
17
degrees awarded
Bachelor's Degrees
16
degrees awarded
Other Awards
804
awards given
Top Schools for Customer Service Management
These institutions offer the most degrees in this program, ranked by total annual completions.